Returns & Exchanges

Every piece we sell is made to order. Nothing sits in a warehouse waiting for a buyer, and nothing gets tossed when a season ends. That keeps waste down — and it means we handle returns a little differently than a big-box shop would.

The short version: you almost never have to ship anything back to us. If something’s wrong, we fix it by sending you another one.

If something arrived damaged, misprinted, or just isn’t what you ordered

That’s on us. Send a photo to hello@cms.lostcanyonthreads.com within 30 days of delivery and we’ll send a replacement or refund you — your call. You won’t need to ship anything back.

If the fit isn’t right

Because each item is printed for you specifically, we can’t resell a returned shirt, so we aren’t able to take general size or change-of-mind returns.

What we can do is get you into the right size. Reach out within 30 days of delivery and we’ll send a replacement in the size you need, free, one per order. Keep the first one, pass it to a friend, or wear it around camp.

Before you order, our size chart is on every product page. It’s worth a look, especially across different fits — measuring a shirt you already own and love is the most reliable way to land the right size first time.

Wrong address

If a package comes back to us because of an incorrect or incomplete address, we’ll reach out and get it reshipped. Reshipping is at your cost, so double-check that address at checkout.

Final sale

Clearance items and anything marked final sale can’t be exchanged — though the damage and misprint coverage above still applies.

Questions

Reach us at hello@cms.lostcanyonthreads.com. We’re a small operation, and a real person reads every message. If something went sideways with your order, tell us, and we’ll make it right.